FAQ

 

Shipping:

1- Is the price inclusive of shipping?

- If the customer's purchases from Saudi Arabia exceed $ 75 ... shipping is free and continued to his address ... and if less than that, the customer pays the value of the declared shipping.

- If the customer's purchases from non-Saudi Arabia exceed $ 200 ... the shipping is free and reached his address ... and if it is less than that, the customer will pay the value of the shipping declared by express mail in advance.

2- How long does the shipping process take from the date of purchase?

The shipping process takes from 10 to 15 days from the date of shipment of the goods from China ... which can be followed up on the progress of the process through the website.

3- Shipping arrived at the required address?

Yes ... the goods are shipped to the required address.

4- Does the shipping company require the special ID card?

- The shipping company requires any identification that matches the data of the applicant, until the receipt is confirmed by him.

5- Is it required to pay tax or customs on the goods?

- It is not required to pay any fees not announced on the site from the value of the goods and shipping expenses only.

6- How can I track shipment information?

- The shipment is tracked through our website about the details of each order ... to know the time of each stage.

7- How can I change my shipping address?

- You can log in to your account on the site and amend the shipping address and contact information, which will appear every time you make a new purchase order.

 

Purchase procedures:

1- How is the purchase made?

-         After selecting the desired product ... you add the product to the cart icon, then go to the cart and confirm the order through the Check Out step ... Then you enter the required shipping address, the means of communication, and confirm the data.

2- Where can I find my purchase order number and verify information and details?

- By logging into your account on the site ... then choosing My Requests ... all orders appear in front of you, and you can click on any order so that you can get all the required information.

3- How can I cancel the purchase order ...? And during how much time?

- By submitting a cancellation request from the order page itself ... within a day of the request being made.

 4- How can I add additional parts to the purchase order? And during how much time?

- By entering the order page and making a quantity adjustment request, the quantities can be modified before the shipping process.

 

paying off:

1- What is the method of payment in my accessories for the customer of Saudi Arabia and the rest of the world?

- Saudi Arabia: In the event that the order is less than $ 500 ... payment will be made upon receipt ... and in the case of the order exceeding $ 500 ... the equivalent of 30% of the order value must be paid in advance via PayPal.

- For the rest of the world ... the value of the order must be paid in full, in addition to the shipping fees in advance, via PayPal.

2- How to transfer via PayPal?

- By clicking on the PayPal tab on the website's purchase page ... you will be directed directly to the PayPal site to enter your account information and transfer to our account.

3- What are the guarantees for transfer via PayPal?

- PayPal guarantees that the amount paid will be withheld for a period of three months ... where you can file a complaint for a refund.

4- How to return the paid amount if the product is returned?

- After receiving the product and ensuring its quality and that it is in the same condition as delivery ... the value of the goods is delivered directly to the customer.

 

Products:

1- How to search for a specific product?

- You can search on the site for the desired product by the name or description of the product ... The site also provides the ability to search by uploading the image of the desired product.

 2- What is the origin of the products offered in the Accessory?

- The origin of the products is all from China.

3- Do the products actually match their pictures and specifications shown in the accessory?

- Yes, matching ... as they are checked before they are shipped.

4- What is the mechanism for checking the goods before they are shipped from China to Saudi Arabia and the rest of the world? And when it reaches Saudi Arabia?

- The products are examined in the warehouse by our staff before shipping to ensure their quality and conformity, and upon arrival in Saudi Arabia they are examined again and re-packaging to ensure that they arrive completely intact to the customer.

 

5- What is the method of packing? How safe is it to keep the goods?

- The product is wrapped with air bubble nylon ... then glued and then placed in a thick carton box ... to ensure no breakage and damage.

 

 

Registration and account management:

1- How to create an account on an Accessory?

- You can create an account by entering the registration page and entering the required information to create the account for free.

2- How do I change the registered account parameters such as (email / mobile number / address / ...)?

- By entering your personal page and making the required adjustments.

3- What is the method for changing the account password?

By entering your personal page and changing the password. -

4- How can I change the currency and language?

- The accessory website comes in Arabic and English ... You can change the language from the top of the main page.

- The site also supports currencies: the US dollar and the Saudi riyal ... and you can change the currency through the top of the page as well.

 

 

Return questions:

1- What should be done when there are broken, non-conforming, or missing parts?

- A product return request must be submitted by sending an email to the following address (refund@ekseswary.com) within 48 hours of receiving the products.

 2- When am I entitled to return?

- Within 48 hours of receiving the products.

3- Where can I find the return address?

- For customers from all countries of the world except Saudi Arabia, the return address is:

Room 1017, Park View Building, 960 Jie Fang Bei Road, YueXiu District, Guangzhou

City, Guangdong Province, China

4- Who is responsible for return shipping charges?

- For Saudi customers: the customer bears the cost of the internal delivery - seven dollars -

And for the rest of the world customers: the customer bears the value of the courier.

 

Communication questions:

1- How can I contact the site administration?

Via the following email (info@ekseswary.com)

2- How can I inquire about the shipment, payments, or the arrival of the deposit?

- Through the order page located in your profile, and you can contact the site administration via e-mail (info@ekseswary.com).